We are committed to making your shopping experience enjoyable and easy. That includes making every effort to ensure that you receive your purchases in the shortest time possible. For this reason, we process all orders within 24 hours, including Saturdays, but excluding Sundays and all U.S. federal holidays.
All sales are shipped out to our customers with tracking numbers to prevent loss. All domestic, USA Mainland orders totaling 50 dollars or more automatically qualify for free First Class shipping, on us, within the United States.
Estimated delivery dates depend on location and are typically scheduled to arrive 3-7 business days after an order has shipped (To a destination within the United States). At image Diva we want to ensure the safety of your purchase, and therefore we do not utilize standard shipping that cannot be tracked.
Please contact us directly via email: firstname.lastname@example.org, text us or call 18884110034 with any concerns or requests regarding your orders or shipping for quick convenient resolution. It is our pleasure to make your experience with us as worry-free and hassle-free for you as possible.
After an order leaves our distribution facilities to the processing center of shipping company, it may take up to 48 hours or longer before the tracking information is updated online. Please allow the time before you start tracking your package.
FREQUENTLY ASKED QUESTIONS/SHIPPING TIPS
1.Can I use PO boxes or APO/ FPO military address?
Yes, we can ship to P.O. Boxes or APO/FPO addresses.
2. How do I track my order?
Once your order ships out from our warehouse. You will receive a shipping notification email that includes the tracking information of your order. All order packages are able to track the location and the exact arriving date.
3. Why is my shipping information is not updated?
When your package is in transit, there is no further updated information until it has reached the next sort facility. It may take a couple of days to see any activity online.
4. Why was my package returned?
Your package could be returned for any of the following reasons:
a.The delivery address is incorrect or incomplete.
b. The phone number is incorrect or invalid so that the courier contact with you for package delivery.
c. The zip code/postal code is incorrect.
5. What do I do if my package is returned?
Please contact your local courier for the exact reason as soon as you discover that your package was returned.
For other emergent issues: Please contact us directly at email@example.com messaging, call, or email us. We are here to assist you.